Rocky Mountain Gold and Silver

Return Policy For Internet Sales:

For orders paid via credit cards, PayPal or bank transfer, you have 10 days from the time your package arrives to return your item for a full refund. All returned jewelry items must be in the same condition as when sent to you. No jewelry will be accepted for return if it is damaged, altered or worn. After the initial 10 days has passed, an in store credit will be issued and must be redeemed within 30 days. All sales are final after 30 days and no exchanges, refunds or credits will be issued.

Instructions for Internet Return-Free Insured Return Shipping

Please contact us at 505-884-5964 to arrange for your return. We will email you a prepaid FedEx label for you to return your purchase. Please package the jewelry securely so it does not move around in transit. Use a medium FedEx priority box if available and tape the outer flaps of the box for security purposes. When dropping off the return with FedEx, you must obtain a receipt from FedEx.

Once the item is received, we will check the condition of the item and issue a refund, less any sizing charges if applicable, within 3 days of receipt. If you have any questions regarding these procedures please contact us.

Conflict Resolution:

We are committed to resolving disputes within 1 to 2 business days. If a problem arises with an order, or any other transaction, users may contact us via phone, email or mail and we will respond within 1 business day.

Disputes which cannot be settled directly between us, whether mediated or arbitrated by mutual agreement or argued in a court of law, shall be conducted in Albuquerque, State of New Mexico.

© Copyright 2020 Rocky Mountain Gold and Silver Exchange – Albuquerque, NM